Free Your Time. Grow your business.

Absolutely, that is what your Client Success Team is there for. The first person to contact you will be the head of your success team. They will ensure you are properly guided through the steps and that your entire journey with Ark Solutions is a resounding success.

Virtual Assistants specialize in the repetitive tasks that you do every day, allowing them to take over these tasks and free up your time. 

They might handle your calendar and appointments, manage your email accounts, post to social media, proof and edit documents, book travel arrangements, coordinate between clients and/or team members, conduct research and coordination, follow up and collect invoices, or conduct data entry — just about anything you need!

Arks’ Headquarters is in Charlotte, North Carolina and our assistants are sourced from top universities in the Philippines. 

The head of the Client Success Team will be located in the U.S. and the virtual assistant will be located near our operations center in Manila, Philippines. Rest assured, our assistants do not work in a “call center” and are all highly trained professionals.

Our unmanaged rate is the rate for one of our top tier virtual assistants without the client success team. The managed rate includes your client success team. This team consists of your client success executive, account manager, your assistant, and a backup assistant. They help set up systems to best utilize your new assistant and guide you along the way to maximize efficiency. Any time your VA is out, your account manager will coordinate with your backup assistant to ensure zero down time. 

Ark pays significantly above the local wage to attract top talent and computer savvy individuals who want to work for the best companies in the world. English is the first language in the Philippines, and our assistants come from the top universities in the country.

The education and competency standards at our company are so high, less than 3% of applicants ever make it to becoming a virtual assistant for our clients. 

It is extremely easy! Just explain to our Client Success Team what your goals and needs are, and we will match you with the correct VA. From there, you can easily integrate them into your current workflows, apps, or emails.

The assistant can accommodate any process you are used to communicating with including phone calls, WhatsApp, Zoom, etc.

We would absolutely love to help you expand your team! It happens quite often that one of our clients wants to bring their amazing new assistant on and your Client Success Manager can explain all of the details for you.

It depends on how many hours you have contracted. If you would like certain hours dedicated to your assistant receiving calls, we can certainly set that up for you. You can also have your assistant return missed calls for you. 

Your new VA can easily accommodate any time tracking software you may provide, or if you prefer, the assistant can manually log hours. You can also speak to your Client Success Manager for other options!

If for any reason you are not 100% satisfied with your new assistant, your Client Success Manager will step in. One of their primary goals is making sure you and your new assistant are the right fit, and if for any reason that stops being the case, they will immediately make it right by finding you a better match.

Each Virtual Assistant is assigned a backup assistant who can easily jump in to fill the gaps if your assistant isn’t available. They can also help your primary assistant if you have a deadline to hit and need extra manpower.